The rise of e-commerce sales has increased product returns & exchanges rate as the customers don’t have the ability to touch, feel, and try on products before making a purchase. Retailers need to know the return rates, in which step the returned product is, and adopt the most optimal solution to all channels to cope with the growing return rates.
With Shopi’s Returns & Exchanges, retailers can easily manage and offer cross-channel returns while following each step of the return and exchange processes whether the product is assigned, approved, declined, or send to analysis.
Shopi accepts return & exchange demands as a part of the shopping journey and believes that the more smoothly the order is shipped, the more seamlessly the return should be processed to achieve operational success as well as increased customer loyalty.
Enable cross-channel returns for every customer regardless of the fulfillment source or purchase channel to improve customer experience.
Get to know where the product is in thanks to real-time statuses to gain control over the entire operation, and better monitor store associates’ productivity and store performance.
Approve and reject returns, provide visual proof and send the product to analysis if necessary, only with a single app.
Automate and manage all inventory and orders and offer unified commerce capabilities.
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Sell more by accessing accurate and real-time visibility of the entire inventory.
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Benefit from deeper visibility into key metrics and more reliable insights into the entire operation.
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