Returns & Exchanges

Create smooth returns & exchanges processes

The rise of e-commerce sales has increased product returns & exchanges rate as the customers don’t have the ability to touch, feel, and try on products before making a purchase. Retailers need to know the return rates, in which step the returned product is, and adopt the most optimal solution to all channels to cope with the growing return rates.

With Shopi’s Returns & Exchanges, retailers can easily manage and offer cross-channel returns while following each step of the return and exchange processes whether the product is assigned, approved, declined, or send to analysis.

Shopi accepts return & exchange demands as a part of the shopping journey and believes that the more smoothly the order is shipped, the more seamlessly the return should be processed to achieve operational success as well as increased customer loyalty.

How does Shopi’s Return & Exchanges Work?

It enables customers to have a smooth and omnichannel return experience at all channels, online and offline, by allowing them to make cross-channel returns easily and access the entire purchase history in a single place.

Unlock cross-channel returns

Enable creating return requests regardless of the purchase channel

Access omnichannel purchase history at all sales channels

Allow customers to choose from different return and refund types based on their choice

Provide smooth returns experience to your customers

Have a consistent return policy at all sales channels

Follow the return process with real-time statuses

Notify your customers of the process with accurate information

Create hassle-free operational processes

Create return reports including the reason, refund type, and more

Set return rules based on your business strategy

Analyze data from returns to gather actionable insights

Explore more about Omnichannel Order Hub

Order Management

Automate and manage all inventory and orders and offer unified commerce capabilities.

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Inventory Visibility

Sell more by accessing accurate and real-time visibility of the entire inventory.

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Analytics & Reporting

Benefit from deeper visibility into key metrics and more reliable insights into the entire operation.

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Increase Sales Volume by Accessing Real-Time Inventory Data

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