Insights and commentaries
on retail technology.

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Understanding Shoppers across the Generations

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Today,
retail is all about
selling everywhere
and fulfilling
anywhere.

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Three Keys to Omnichannel Utopia

If you have ever made a purchase after browsing on your smartphone only to learn that the store you are standing in does not stock that item, you will relate to how frustrating a non-omnichannel retail experience can be In 2019, while 73% of customers use multiple channels during their shopping journey, only 7% shopped […]

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Key Omnichannel Solutions for success in 2019

Industry leaders state that currently an impressive 86% of retail sales in the US take place in brick and mortar store (1). The consumer of 2019 is more technologically enabled than ever before. 53 % of these sales are digitally influenced (1). This means that the average consumer is shopping with mobile device in hand. […]

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Learnings of NRF 2019

Three things we learned from the biggest retailers in the world at NRF; When the CEOs of Target, Macy’s and leaders of Ali Baba come together to discuss the retil world it is worth paying attention. Welcome to National Retail Federation (NRF) Big Show held in New York City this past month. The NRF annual […]

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What will 2019 mean for retailers?

Brick and Mortar stores continue to hold their own in the retail world. Statistics indicate that far from abandoning physical retail stores, they are seen as complimentary to other channels. 2019 will be a year of competition, not between retail channels, but between retailers using these channels. Retailers who can think digital-first and employ digital […]

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Is your store ready for holiday shopping?

The tinsel has been hanging and holiday music playing for some weeks now. However, retailers everywhere are continuing to benefit from a bumper winter holiday shopping season. The US based National Retail Federation reports that sales will be up almost 5% over 2017. When taking into consideration the same increase seen last year, this totals […]

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5 Tips to Increase Store Efficiency

It’s official, physical stores are here to stay! 2018 statistics confirm that 72% of consumers say that even though they browse online they prefer to make their purchase in physical stores (0). In an omni-channel age there are ways to ensure retailers can provide a pleasant retail experience as consumers look to glide efficiently from […]

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How to survive the Amazon Effect

What is the Amazon effect?Since its entry to the lives of billions of people in 1994, the Amazon has changed the way that retail functions. Consumers have been empowered by the speed of purchase and the information available during the decision-making process thanks to digital commerce. Their online empowerment has changed their offline expectations. The […]

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The Evolution of Store Assistance

94% of all retail transactions are still taking place in brick and mortar stores. Yes, instead of replacing the brick and mortar store, the recent technological landscape changes are not leaving the high street behind. Inclusion of technology on the shop floor is more than just an aesthetic face lift – it is the technological […]

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Digitization, Digitalization and Digital Transformation – what they are and how they can save you

Whether it is an intuitive website or a retailer who can electronically showcase its entire product range over a range of in-store digital devices, the race is on for retailers who truly want to harness the power of digital services on and off-line sales. It is now seen as crucial that companies transform themselves digitally […]

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1200 Seconds: Use them wisely

Twelve-hundred seconds. The estimated face to face window of opportunity available for store assistants to assist consumers. From the moment a customer arrives, the grains of sand in the hourglass begin to fall. Enter Troy, our eager shop assistant: Every second Troy uses well will mean that the customer will feel cared for, appreciate product […]

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Digitalize Your Transactions: End queuing forever because it is hurting your business more than you realize

So the story goes that in the years during the skyscraper construction boom in New York, USA, People were struggling to adjust to climbing to higher floors than ever before. Interestingly, the distance was not the problem. The wave of complaints centered around either the delay encountered before entering the elevator or the time taken […]

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Cloud Managed Retail Data: Why happy customers are your greatest sources of learning

“How can I help you?” Ah yes, the yesteryear introduction made by shop assistants in retail outlets for generations. However, in today’s world the thought of cold-approaching customers in this way should cause hairs to stand on end. This time has gone. The customer of 2018 requires, quite rightly, a bespoke experience. An approach by […]

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Shopping, a Mix of Emotions and Expectations

We do miss “mom and pop” stores for sure. We miss the emotions they triggered, we miss the experience, we miss the fact that there were once places that knew who we were, what we liked, what kind of ice cream flavor we preferred. The times have changed, so have the stores and so have […]

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How Connected Commerce Solutions Conquer a Divided Retail World

“The end is nigh” …”The writing is on the wall”…Major companies facing “chapter 11” scenarios…How many idioms have you encountered regarding the fate of brick and mortar retail stores? It seemed inevitable that the last two years would see the decline of physical stores snowball with Armageddon like consequences for the high street. Interestingly this […]

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