How to Turn Physical Stores into Profit Centers

Retail store spaces’ roles have been changing for good regarding how store associates are positioned, how each square meter is used, and what to achieve out of it. While the outcome retailers expect to get is more or less the same, there are tons of strategies to implement in order to serve best to meet […]

How to Increase Customer Loyalty: High-Quality Omnichannel Data

Retailers have been implementing technologies in almost every step of their organizations to get to have more data to help them run their businesses more efficiently, smoothly, and cost-effectively. However, there are some challenges out of their hands. Even if they acquire technologies to find out the demand, they always need accurate visibility of their […]

“Omnishoppers” are on the rise. How retailers can keep up?

It’s no secret that retailers have focused on enhancing their e-commerce channels as they faced a dramatic shift to online shopping starting especially during the pandemic. Even though it can’t be considered a wrong move, retailers who totally ignored the in-store experience and invested online only to keep up with the trend will actually be […]

3 Reasons Why You Need a Single View of Inventory

Retail processes are already complex enough as retailers should manage the inventory of all sales channels, distribution centers, and warehouses accurately. In order to improve the customer experience and to use the inventory without causing any overstocking and overselling, retailers need real-time visibility of their inventory. It’s nearly impossible to provide a friction-free service when […]

How Retailers Can Provide the Best Service While Maintaining Profitability

Retailers have been adopting smart devices and technologies for their store operations to meet ever-changing customer behavior which has been significantly impacted by the pandemic. The need for rapid change put apparent pressure on retailers as the environment forced them to rethink their online and offline presence and there has been no slowdown of competition […]

Greyder “Omnichannel” Dünyasına Shopi ile Adım Attı

Geniş ürün yelpazesiyle şıklığı ve konforu bir araya getiren Greyder, uzun yıllardır Türkiye’nin en çok tercih edilen ayakkabı markalarından biri. Ayakkabı severlerin tercihlerini önceliklendirerek hazırladığı koleksiyonlarıyla, kendini konumladığı “casual moda” alanındaki başarısını her geçen gün açtığı yeni satış noktaları ile kanıtlamaya devam ediyor. Neden Shopi? Greyder müşteri alışveriş deneyimini en üst seviyeye taşımak ve operasyondaki […]

The Role of Real-Time Visibility for Operational Success

 Advancements in technology and the pandemic have changed the retail environment dramatically and accelerated the digital transformation. People have become more tech-savvy -especially the generation z- and to keep up with the changing customer habits, retailers have to implement the right technology at the right time. 2021 has proven that retailers need to prioritize the […]

Why Omnichannel Order Management is Crucial for Decision-Making Processes

  “Out of stock” – the three most dreaded words in the retail industry. Interestingly, 43% of customers’ shopping preferences were based on in-stock availability, while 31% expected extended stock visibility. This requires a seamlessly running operation and end-to-end control over inventory. Thus, streamlining order and inventory management and technology adoption is steadily gaining importance. […]

The Impact of Mobile Technology on Retail Store Operations

Every retailer envisions the ideal shopping experience to end with customer satisfaction. The picture painted is of a smiling customer entering the store, browsing and selecting products, making the payment, and checking out delighted with the purchase. However, this experience is often plagued with crowded stores, stockouts, inadequate or absent store associates, and perpetually long […]

Omnichannel Order Management: Pain Points and Opportunities Ahead

It’s no surprise that, in the midst of this pandemic, the retail industry is in severe crisis. Retailers’ fortunes have worsened as a result of the global pandemic. Delivering the same customer experience across multiple channels becomes tiresome after a while. As a retailer, half the battle is already won, if the right tools are […]

Leverage Technology for Improved Inventory Management

  Poor inventory management is one of the biggest reasons for inefficiency, negative customer experience, and the resulting loss. This problem becomes more impactful when you’re selling a wide range of products and have only a limited space to store them all.  In such a case, these can be the consequences of poor inventory management: […]

How To Increase ROI Through Omnichannel

The world of retail has seen some major upheavals over the last few years, thanks to the emergence of the Internet, social media, mobile technologies, and now, the COVID-19 pandemic. As people start coming back to stores, there is an overwhelming understanding that everything will never be the same again. During this period, people have […]

What Lessons Learned in 2020

The COVID-19 pandemic has brought sweeping changes to the retail world as stores learn to bridge the physical and digital to provide a seamless shopping experience for customers and at the same time, implement some necessary precautions to provide contactless shopping to avoid hygiene concerns. These changes have been possible because of the use of […]

Why In-Store Technologies Hold the Key to Survival

Change is the name of the game for fast-fashion retailers as they thrive in an ever-changing world of fashion and preferences. These retailers are constantly challenged to maintain high product turnover rates and to cater to their customers in a highly saturated market. These preferences have taken on a whole new meaning as consumers come […]

Returns Got You Down? Meet Omnichannel Return Technologies

Ecommerce saw significant growth in sales estimated at 39% in the last quarter of 2020. Experts claim it’s the highest growth seen in the last 13 years. The drastic change obviously causes a struggle for retailers who don’t have any online presence or a  strong organizational structure to support an online operation. Lack of the […]

The Era of Merged Omnichannel Store and E-commerce

The shift of consumer spend towards e-commerce has been the major retail headline in 2020, and one of the main implications of this shift is the enhanced role omnichannel has come to play for retailers. In the 2020 timeframe, online retail traffic grew 207% over 2019, Queue-it shows us. However, this data doesn’t mean there […]

How to Thrive in the New Retail Reality

At the end of 2020, we’ve learned that the most important thing retailers need to acquire is digital transformation. This requirement made retailers take quick actions to adapt to the changing environment in these challenging times. In today’s new retail reality, multiple delivery and fulfillment options have become valuable assets for retailers and consumers alike. […]

Personalizing the Shopping Experience Through Clienteling 

Not so long ago, when you walked into a store, you were greeted by your first name and the shopkeeper knew the things you used and the brands you preferred. So, he gave you just what you want and at a discounted rate because you visited the shop often. The result? You came out of […]

What Retail Transformation Requires

Nearly a year after the pandemic has started, the new normal has been established and some aspects of it may very well be here to stay even when it ends completely. While it was wildly popular pre-pandemic as well, omnichannel retail has become the obvious thing to do. With the change in customer shopping habits […]

How Omnichannel Strategy Accelerates the Entire Operation in Retail

The traditional structure where a retailer uses one strategy for inventory management and another for store efficiency is becoming outdated.  Imagine you wanted to buy a pair of slick black trainers. You visit your favorite online store, and you see the out-of-stock tag. Then you visit the physical store hoping for a different outcome. The […]

The Future of Retail After COVID-19

For the past few years retailers were intuitively aware that acquiring and integrating new technologies were the most critical steps to take in order to be aligned with  the future of retail. However, the decision making processes were long as the digitalization of retail was still a vague concept and the expected return on those […]

Understanding Shoppers across the Generations

They say you can’t please all the people all the time. In a world that changes technologically and, socially and politically almost every day, these words could appear to be obviously true. In recent years more focus has been put on researching the demographics that form society – who people really are – than ever […]

Three Keys to Omnichannel Utopia

If you have ever made a purchase after browsing on your smartphone only to learn that the store you are standing in does not stock that item, you will relate to how frustrating a non-omnichannel retail experience can be In 2019, while 73% of customers use multiple channels during their shopping journey, only 7% shopped […]

Key Omnichannel Solutions for success in 2019

Industry leaders state that currently an impressive 86% of retail sales in the US take place in brick and mortar store (1). The consumer of 2019 is more technologically enabled than ever before. 53 % of these sales are digitally influenced (1). This means that the average consumer is shopping with mobile device in hand. […]

Learnings of NRF 2019

Three things we learned from the biggest retailers in the world at NRF; When the CEOs of Target, Macy’s and leaders of Ali Baba come together to discuss the retil world it is worth paying attention. Welcome to National Retail Federation (NRF) Big Show held in New York City this past month. The NRF annual […]

What will 2019 mean for retailers?

Brick and Mortar stores continue to hold their own in the retail world. Statistics indicate that far from abandoning physical retail stores, they are seen as complimentary to other channels. 2019 will be a year of competition, not between retail channels, but between retailers using these channels. Retailers who can think digital-first and employ digital […]

Is your store ready for holiday shopping?

The tinsel has been hanging and holiday music playing for some weeks now. However, retailers everywhere are continuing to benefit from a bumper winter holiday shopping season. The US based National Retail Federation reports that sales will be up almost 5% over 2017. When taking into consideration the same increase seen last year, this totals […]

5 Tips to Increase Store Efficiency

It’s official, physical stores are here to stay! 2018 statistics confirm that 72% of consumers say that even though they browse online they prefer to make their purchase in physical stores (0). In an omni-channel age there are ways to ensure retailers can provide a pleasant retail experience as consumers look to glide efficiently from […]

How to survive the Amazon Effect

What is the Amazon effect?Since its entry to the lives of billions of people in 1994, the Amazon has changed the way that retail functions. Consumers have been empowered by the speed of purchase and the information available during the decision-making process thanks to digital commerce. Their online empowerment has changed their offline expectations. The […]

The Evolution of Store Assistance

94% of all retail transactions are still taking place in brick and mortar stores. Yes, instead of replacing the brick and mortar store, the recent technological landscape changes are not leaving the high street behind. Inclusion of technology on the shop floor is more than just an aesthetic face lift – it is the technological […]

Digitization, Digitalization and Digital Transformation – what they are and how they can save you

Whether it is an intuitive website or a retailer who can electronically showcase its entire product range over a range of in-store digital devices, the race is on for retailers who truly want to harness the power of digital services on and off-line sales. It is now seen as crucial that companies transform themselves digitally […]

1200 Seconds: Use them wisely

Twelve-hundred seconds. The estimated face to face window of opportunity available for store assistants to assist consumers. From the moment a customer arrives, the grains of sand in the hourglass begin to fall. Enter Troy, our eager shop assistant: Every second Troy uses well will mean that the customer will feel cared for, appreciate product […]

Digitalize Your Transactions: End queuing forever because it is hurting your business more than you realize

So the story goes that in the years during the skyscraper construction boom in New York, USA, People were struggling to adjust to climbing to higher floors than ever before. Interestingly, the distance was not the problem. The wave of complaints centered around either the delay encountered before entering the elevator or the time taken […]

Cloud Managed Retail Data: Why happy customers are your greatest sources of learning

“How can I help you?” Ah yes, the yesteryear introduction made by shop assistants in retail outlets for generations. However, in today’s world the thought of cold-approaching customers in this way should cause hairs to stand on end. This time has gone. The customer of 2018 requires, quite rightly, a bespoke experience. An approach by […]

Shopping, a Mix of Emotions and Expectations

We do miss “mom and pop” stores for sure. We miss the emotions they triggered, we miss the experience, we miss the fact that there were once places that knew who we were, what we liked, what kind of ice cream flavor we preferred. The times have changed, so have the stores and so have […]

How Connected Commerce Solutions Conquer a Divided Retail World

“The end is nigh” …”The writing is on the wall”…Major companies facing “chapter 11” scenarios…How many idioms have you encountered regarding the fate of brick and mortar retail stores? It seemed inevitable that the last two years would see the decline of physical stores snowball with Armageddon like consequences for the high street. Interestingly this […]