Tag: Customer Experience



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Omnichannel Order Management: Pain Points and Opportunities Ahead

It’s no surprise that, in the midst of this pandemic, the retail industry is in severe crisis. Retailers’ fortunes have worsened as a result of the global pandemic. Delivering the same customer experience across multiple channels becomes tiresome after a while. As a retailer, half the battle is already won, if the right tools are […]

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What Lessons Learned in 2020

The COVID-19 pandemic has brought sweeping changes to the retail world as stores learn to bridge the physical and digital to provide a seamless shopping experience for customers and at the same time, implement some necessary precautions to provide contactless shopping to avoid hygiene concerns. These changes have been possible because of the use of […]

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Returns Got You Down? Meet Omnichannel Return Technologies

Ecommerce saw significant growth in sales estimated at 39% in the last quarter of 2020. Experts claim it’s the highest growth seen in the last 13 years. The drastic change obviously causes a struggle for retailers who don’t have any online presence or a  strong organizational structure to support an online operation. Lack of the […]

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Personalizing the Shopping Experience Through Clienteling 

Not so long ago, when you walked into a store, you were greeted by your first name and the shopkeeper knew the things you used and the brands you preferred. So, he gave you just what you want and at a discounted rate because you visited the shop often. The result? You came out of […]

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5 Tips to Increase Store Efficiency

It’s official, physical stores are here to stay! 2018 statistics confirm that 72% of consumers say that even though they browse online they prefer to make their purchase in physical stores (0). In an omni-channel age there are ways to ensure retailers can provide a pleasant retail experience as consumers look to glide efficiently from […]

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